Vetonet for iPad
Support
Help with app shielding, website filtering, and tamper alerts. Support is free for every parent, on both the Free and Pro plans. We typically respond within 24 hours.
Get help
Fastest: check the app first
Open Help in Vetonet. The FAQs there cover setup, permissions, blocking behavior, and billing, and they work offline. Contact Support in the same tab pre-fills a message with your topic.
Then email us
Tell us what you expected to happen and what happened instead. Your iPadOS version and Vetonet version (Settings → System diagnostics) help us reproduce the problem quickly. Please don’t send passwords.
What we can help with
Protection Setup
Enrolling the iPad, Screen Time permissions, getting started
App Shielding
Choosing apps to shield and why a shielded app still opens
Website Filtering
Blocked sites, category rules, and allowed exceptions
Tamper Alerts
Alerts when protection is turned off or changed on the device
Subscription
Free vs Pro, restoring a purchase, and plan changes
Report a Bug
Something is broken or behaves differently than documented
Billing and refunds
Vetonet Pro is purchased through the App Store, so Apple handles billing and refunds. Manage or cancel a subscription in Settings → Apple Account → Subscriptions on your device. Cancelling stops the next renewal; Pro stays active until the end of the period you already paid for.
Your privacy
Protection runs on the iPad itself. Vetonet does not collect browsing history, page contents, photos, contacts, or precise location. The privacy policy sets out exactly what is and is not processed. The same document is bundled in the app under Help, so it works offline.
Something else
For anything that is not about the Vetonet app — partnerships, investment, or post-quantum cryptography — see the general contact page. Our terms of use cover licensing and account rules.